Why Absolute Computer Systems

In our 20+ years of providing Absolute service and support to both business and home computer users we have found that we are relied upon because we are:

Dependable - We are serious about providing the very best possible service and support to address whatever you find frustrating about your system.

Foresightful - While not always possible, our technicians do carry a majority of the repair/replacement parts needed to correct the more common problems we experience while onsite with one visit - saving us both time and money.

Client Focused - We know our continued success depends upon maintaining and growing the long-term relationships we’ve built with our clients based on personal service and attention to detail. Every technician has, as their highest priority, your complete satisfaction with our work.

Plain English - Guaranteed. We will not only explain what we are doing, why we are doing it and what effects you will likely see we will also ask you questions to ensure you are comfortable with and that you understand (as much as you want to) what is being done. 
Simply put, if you ever hear one of our technicians telling you the PRAM hardware in the SCSI controller for your RAID Array needed a firmware upgrade - that entire visit is free of charge.

Qualified - We take pride in our ability to provide the highest-quality services possible based on an expert and in-depth understanding of past, current and emerging technologies.

Responsible - We have never lost even one picture, email, letter, document or movie - preserving your data is now and has ALWAYS BEEN our #1 concern. Your technology investment and data will be safeguarded. Prior to starting any maintenance service we do both an initial as well as an ongoing safety, security and integrity checks. If there is even the possibility of a problem you know about it before hand - we take whatever steps are necessary to mitigate those risks before moving forward. That's our Integrity Guarantee.

Reasonably Priced - Our partners / customers / neighbors / friends know we charge a very reasonable rate for the excellent level of service we provide. You will never find us offering massive discounts (as we do not have massive mark-ups to discount!). All Projects (large or small) are completed on Schedule AND within Budget – Guaranteed. That does not mean things cannot change - they can and often do, but when / if that happens you will know about, understand and approve (or not) the situation and circumstances. You will know before we move forward what if any additional charges there will be, what differences there will be to the time line and the equipment needed.

Accurate & Timely Billing - Every invoice from us will be expected and every line item of that invoice will be understandable. You will know what is coming and why.

Absolute 100% Satisfaction Guarantee - We very much want to list all of our clients as raving fans and have dedicated our processes and procedures to that end - From your initial call for help, all the way through to the follow on thank you card we will take every reasonable step to both ensure and assure you are completely satisfied with the service we've provided.

Absolutely Amazing client loyalty - 
We are proud to have obtained and maintained a customer retention rate in the high 90% range.See what our clients have to say about us! We pride ourselves in not doing our best but rather whatever it takes to be successful, as defined by YOU our valued customers.

Why not stay with your current provider?

This is an excellent question and one that needs to be addressed - The old saying "if it aint broke don't fix it" has merit. With that in mind I would ask the following .....

(and would forward the idea that if you cannot answer a very confident YES to each and every one fo these questions - you might not be as safe and secure as you should be.)

_____ Do they respond to your emergencies in 1 hour or less?

_____ Do they have 60 + years of combined IT experience?

_____ Can you speak to a "real tech" when you call for support, (or just a call taker?)

_____ Are they capable of qualifying for a security clearance if needed?

_____ Are they reachable 24/7/365 if needed

_____ Are they responsive when you need them (even if it is for non-emergencies)?

_____ Do they offer an on-going maintenance program?

_____ Do they offer a proactive monitoring system to watch over your network 24/7?

_____ Do they proactively offer new ways to improve your network's performance?

_____ Do they tell you what you will and will not be billed for (to prevent surprises)?

_____ Do they provide detailed invoices that clearly explain what they did?

_____ Do they take the time to explain what they are doing and answer your questions?

_____ Do they complete projects on time?

_____ Do they follow up on your requests quickly?

_____ Do they guarantee / warranty their services?

_____ Do they arrive on time and dress professionally?

_____ Do they have other techs on staff that are familiar with your network?

_____ Do they maintain current certifications and participate in on-going training?

_____ Do you feel they know what they need to know before they get to your office?

_____ Do they seem competent, confident and organized with priorities aligned?

_____ Do they turn their cell phones off while working on your network?

_____ Do they listen to you?

_____ Are they adamant about backing up your network?

_____ Do they test the backup you have - even if they are "sure" it is working right?

_____ Do their projects end up costing more and taking longer than you expected?

_____ Do they care as much about your time / money / IT Investment as you do?

_____ Most importantly - Do they take the time and effort necessary to convince you of the things you know you should be convinced of?