Arnold's CARE......two parts

  ...the technical part

We pride ourselves in making your vehicle look like it has never been here. Collision repair, glass repair and replacement, and detailing are our specialties. Our 27,000 square foot facility can accommodate everything from a minor dent to a major collision-damaged vehicle. All of our shop equipment is state-of-the-art. In fact, we're one of the most modern, environmentally-friendly collision centers in the nation.

It's as close to home as we can make it.

When you stop in, make sure you say hi to Dutch, our "labradoodle!" He's always around to greet our customers and provide a welcome distraction from the often stressful business of having your car repaired. Plus, Arnold's has four drive-in estimating bays that keep our customers comfortable in volatile, Midwest weather and our friendly reception area has satellite TV, refreshments, a kitchen table, and children's play area.

We've got a reputation of excellent craftsmanship in collision repair.

That reputation didn't emerge over night. Duayne and Marion Arnold founded Arnold's in 1969. Back then, it was a small family-owned business located in Northwest Davenport. Their son, John, later joined them and eventually took over managing the business. Now, he owns Arnold's Body Shop.

Over the years, we have grown and improved our equipment and services. However, our largest asset is our staff of highly trained and skilled collision repair professionals. Every Arnold's employee understands the importance of getting your vehicle repaired properly and back to you promptly. That's why we all strive toward the same standard of quality...

The completed vehicle must visually look as though,
and operate/drive as though, the vehicle has never been here.

Mission Statement

Arnold's Body Shop, Inc. is committed to being recognized as the standard for craftsmanship in collision repair - a family tradition of customer satisfaction serving the greater Quad City Metropolitan Area since 1969.

At Arnold's Body Shop, Inc., our primary driving force is to satisfy our customer's needs by providing complete, superior service. We always strive for excellence through total customer satisfaction.

...the people part

At  Arnold's, we all know that we can make your vehicle look like it has never been here. There's a whole other part of repairing a vehicle with craftsmanship in mind. It's the people part !  There are 25 of us at Arnold's.  (Plus Winston, Sophie and me.  I'm Dutch......and Winston and Sophie are my 4 legged friends.)  Those 25 folks are a family.  And when you add-in the spouses, significant others and kids, there's 70 of us !  When the 25 make decisions on repairing your vehicle, we do so with all 70 of us in mind.  We repair your vehicle so it's safe for your family.  It's the same way we repair our own vehicles.......quality repairs with craftsmanship.......and we put our families back in our vehicles knowing our families will be safe.  To say it another way: what is safe for our family, is safe for yours !  That's Arnold's CARE......the people part.

      So, how do we define Arnold's CARE ?  It's really not all that complicated.

                         It's the technical part, and it's the people part.

   ...from our family to your family: Arnold's CARE !!!

Industry Involvement & Awards

Services

Our People Make the Difference.........it's the people part of  Arnold's CARE !

The most expensive tools or the most sophisticated technology will never be as good as the technicians operating them. That's why every Arnold's team member is dedicated to continuing education, customer service, and maximum efficiency. We pride ourselves in making your vehicle look as if it has never been here!

Arnold's Body Shop, Inc. offers the following services.

• Accurate estimating and damage analysis
• Collision repair
• Refinishing
• 24-hour towing
• Car rental
• Glass repair & replacement
• Detailing
• Shuttle Service and/or free pick-up and delivery of your vehicle, and MUCH MORE!

Convenient hours and highly-trained staff members ensure that your experience at Arnold's is a positive one. Browse through our services to learn more about our approach to collision repair. If you have questions, contact us and one of our team members will be happy to help.

Arnold's Repair Stages

Step 1 - Drop-Off, Authorization & Inspection

You've just received your estimate and/or damage analysis in writing. Now, you've turned over your vehicle to us for repairs. What's next? At this point, we will need:

1. Your written authorization to tear down or repair your vehicle
2. Your written authorization for John Arnold to sign insurance drafts (power of attorney)
3. You to determine your method(s) of payment and payment in full

4. Your signature on the Arnold's Check-In Sheet - The Check-In Sheet describes the condition of your vehicle when it is turned over to Arnold's

Step 2 - Structural Repair

We believe that a vehicle's structure (or frame) is like the foundation of a house. An unstable foundation makes for a problem house. The same is true for your vehicle's structure. Arnold's uses a highly-sophisticated, computer-driven measuring system that not only helps us locate the structural damage, but determines the extent of it, too. All primary and secondary structural damage is documented and our technicians go to work! What's the result? Your vehicle's structure is returned back to the original manufacturer's specs. When your vehicle's structure is back in "shape," it moves on to our collision repair team.

Step 3 - Collision Repair

During the collision repair stage, we focus on the exterior body panel repair or replacement and exterior/interior trim replacement. Our expert Journeyman technician/craftsmen utilize advanced tools and technology to restore and rebuild your vehicle's hood, fenders, doors, trunk lid, roof, bumpers, and lamps. After the collision repairs are complete, it's ready to move on to our refinishing department.

Step 4 - Refinishing

Our expert refinish technicians - with a little help from sophisticated, computer-driven technology - restore your vehicle's components to their original, "unblemished" finish. With as little as a thimble-full or as much as a gallon of product, they can match any color. This whole process takes place in our high-tech Akzo-Nobel’s Autowave water borne refinishing system. Our booths are designed to simultaneously create a safe environment for our technicians and increase overall efficiency thereby reducing emissions into our atmosphere. We repair your vehicle so it's safe for your family--and we think that’s the same way we should treat our planet. When the refinishing work is done, your vehicle moves on to be reassembled.

Step 5 - Reassembly

It's during this step that your vehicle really comes together (get it?). We move it to a special area in our facility and install the bolt-on parts; interior trim; and bumpers and lamps. We double check our work and begin the final stages of our repair process!

Step 6 - Mechanical Component Restoration

Mechanical Component Restoration refers literally to the repair/replacement of any damaged mechanical components on your vehicle (plus a little more). For example, once reassembly is complete we'll:

• Recharge your air conditioning system
• Replace batteries, belts, alternators, compressors, etc.
• Recover coolant

This step also includes glass replacement, vinyl striping, and interior trim repair. Once restoration is complete, your vehicle moves on to our detailing team.

Step 7 - Detail

You may not know this, but the final detail during the repair process is actually the 5th time the exterior of your vehicle is washed! During the final detail, we also will:

• Vacuum and dust your interior
• Scrub and dry your floor-mats
• Scrub and dress your wheels and tires
• Clean the glass
• Polish repaired areas
• Conduct a visual inspection of the repaired areas and the complete vehicle
• "Brush touch" (when appropriate) any nicks or scratches

Then, our Detail Manager will compare the vehicle against your final work order/bill and notify our Inspection Team that it's ready for Final Inspection.

Step 8 - Final Inspection/Delivery Confirmation

Our Inspection Team does a second comparison against the final bill by fully testing the operation of:

• Mechanical components
• Lamps
• Sound and safety systems

In addition, the Inspection Team looks over the exterior/interior trim and body and he does a final check of color match, gloss and texture. Finally, if needed, there's a road test. If everything checks out, you'll be notified by our front desk staff and you can drive your "new" vehicle home!

You are more than welcome to use our online form to start your Arnold's Experience...please click the link below to get started.

http://www.arnoldsbodyshop.com/schedule_estimate.cfm